We've come a long way since four weeks ago. At first our world seemed apocalyptic. The bare shelves in grocery stores demonstrated what we know as the basic law of supply and demand: who would have thought toilet paper would become such a cherished and pursued commodity? Driving the streets looked more like Sunday mornings rather than rush hour. Days were long. Sleepless nights.
Then, the energy shifted, feeling more like a deep, heavy limbo, like walking through a field of peanut butter, exhausted yet agitated. By now, the reality of less or no income has gotten your attention. Fear moves in. The air is thin. Your breath is shallow. Your eyes are open wide. We allow another week for the coronavirus to live rent-free in our head.
Now what? What's next? What do I do now?
You can wait indefinitely for life to get back to the way it was, (it never will...the world has changed for good).
Or you can shut the fear up! Wake up those creative juices that have been waiting for you to notice them. It's not easy to see and listen deeply when we're so busy all the time. White noise and the evening news has been a constant distraction. Get still. Be quiet. Heighten your awareness. See what shows up!
Call this change a pivot. Maybe it's you reinventing you.
This present moment invites you to explore each and every fragment of your imagination, searching all the opportunities for you to serve your customer, your world, in a 'more, better, different way.' Plant your two feet solidly on the ground, courageously, confidently:
This is when RESILIENCE NOW! moves in, and kicks the evil and deadly coronavirus away from the dark corners of your mind. RESILIENCE NOW takes over! This is the first moment you realize this unique time is in the light, full of opportunity...full of new beginnings...full of new ways of working, being. NOW is the future! Grab it! The coronavirus pandemic is a universal unilateral equalizer ...and fresh start for us all!
Have the courage to be outrageous!
"The one thing our world will never have enough of is the OUTRAGEOUS!" ~ Salvador Dali
What would outrageous look like in your world? What would be an outrageous idea that would absolutely thrill and continue to serve your customers? Competition is fierce...and FAST! The battleground for each one of us is in The Ultimate Customer Experience...how you show up (big-time) to serve your customer. Build your RESILIENT muscle now!!
Here are several Service Heroes who blazed resilient trails in these days of surviving the coronavirus. Their businesses are thriving while others are closed down:
The Ultimate Customer Experience Serves You Right!